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UNABLE TO DETECT
THE TRUTH?

Do you have an accurate pulse on your customers' sentiments regarding service, products, and the dining environment? 

Are your performance evaluations truly reflective and impactful?

 

Evaluations conducted solely internally can be labor-intensive, subjective, prone to bias, and unreliable as a result.

 

Seek the solution with our Mystery Dining program today!
 

MYSTERY DINING

At WeMedia Consulting, we understand the intricacies of the F&B industry. In Singapore's vibrant culinary landscape, staying ahead requires not just excellence in your offerings but also a keen understanding of customer experience. That's where our Mystery Dining program steps in – a strategic approach to refining your business through the eyes of experienced, trained evaluators.

WHY
MYSTERY
DINING
?

Unbiased Customer Insights

Gain access to unbiased feedback, providing a genuine reflection of the customer experience.

Competitive Edge

Stay ahead of the competition by consistently enhancing your offerings based on real and un-polarized customer feedback.

Staff Development

Identify training needs and empower your team to deliver exceptional service.

Enhanced Customer Satisfaction

Align your experience with customer expectations to boost overall satisfaction and loyalty, eventually increasing patrons.

WHY CHOOSE US ?

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Recognized F&B consultants 

Wemedia Consulting stands as a recognized consulting firm in the F&B industry. With a proven track record of guiding businesses to success, our expertise adds a layer of credibility to our Mystery Dining program.

PDCA-integrated program

At Wemedia Consulting, we believe in the power of continuous improvement. Our Mystery Dining program follows the PDCA (Plan, Do, Check, Act) cycle, ensuring a systematic and iterative approach to refining your operations. This commitment to excellence sets us apart.

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Extensive & Diverse Network

Our Mystery Dining program boasts an extensive network of well-trained evaluators. These individuals, equipped with a discerning eye for detail, infiltrate your establishment, providing invaluable insights into the customer journey.

Customized Inspection Reports

Your business is unique, and so are our reports. We provide customized inspection reports that delve into the specific aspects of your operations. From service quality to ambiance, our reports offer actionable recommendations for enhancement.

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Quarterly Data Analysis

In our commitment to transparency and progress, we provide comprehensive data analysis reports on a quarterly basis. These reports highlight trends, areas of improvement, and successful strategies, empowering you with actionable insights.

Holistic Improvement Proposals

Beyond just identifying areas for enhancement, we go a step further by providing detailed improvement proposals. Our consultants work closely with you to develop practical strategies that align with your business goals, ensuring tangible progress.

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READY TO TRANSFORM YOUR BUSINESS?

Tapping into our expertise today!

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