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PROCESS

RE-ENGINEERING

REVISE

REFINE

Every system needs a bit of fine-tuning every once in a while to ensure it's operating smoothly. Our experience in the F&B industry has given us insights on how to refine common processes, minimizing redundancy and producing maximum efficiency.

Remarkable Service

MAKE

SERVICE REMARKABLE,

Refine your SOPs with us to establish clear roles & responsibilities with your front-line staff. Improve customer experience through motivated employees and a clean, comfortable dining environment.

MAKE

EFFICIENT

OPERATIONS.

Unlike front-line service staff, back-end operations emphasize efficiency. We will help establish a system that enables each staff member to take on an integral role that will contribute to overall stability and efficiency. 

Efficient Operations

CASE STUDY

CHALLENGES FACED

  1. Prolonged time for new staff training

  2. Low efficiency among service staff

  3. Average customer experience

Customer satisfaction is the key to securing loyal returning customers. Improve customer experience and satisfaction by tweaking your processes and you'll be surprised by the difference it can make.

Our clients usually complain of the few points listed above. This becomes more apparent among F&B businesses who do not have sufficient manpower at times and are hampered by efficiency issues.

RESULTS

The ideology of our re-engineering service revolves around customer satisfaction and process efficiency. We have created operation manuals and employee handbooks for multiple clients to resolve training and staff efficiency difficulties. This reduces the need for excess monitoring and manpower as information is available at their fingertips. The training process and promotion path are also included in the abovementioned employee handbooks.

Streamlined SOPs also result in less chances of confusion and mistakes happening. Mealtime rush hours can be daunting to inexperienced staff having clear instructions with individual roles & responsibilities in place helps tremendously. Efficiency among staff will improve and allow for higher levels of customer satisfaction. 

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