WEMEDIA CONSULTING
Our Process, Your Vision
UNABLE TO DETECT
THE TRUTH?
Do you have an accurate pulse on your customers' sentiments regarding service, products, and the dining environment?
Are your performance evaluations truly reflective and impactful?
Evaluations conducted solely internally can be labor-intensive, subjective, prone to bias, and unreliable as a result.
Seek the solution with our Mystery Dining program today!
MYSTERY DINING
At WeMedia Consulting, we understand the intricacies of the F&B industry. In Singapore's vibrant culinary landscape, staying ahead requires not just excellence in your offerings but also a keen understanding of customer experience. That's where our Mystery Dining program steps in – a strategic approach to refining your business through the eyes of experienced, trained evaluators.
WHY
MYSTERY
DINING
?
Unbiased Customer Insights
Unlike reviews, which can be influenced by emotions or extreme situations, mystery diners provide feedback based on objective criteria, ensuring a fair evaluation of the dining experience. Additionally, their random checks complement internal assessments, mitigating biases associated with internal evaluations due to anticipation and mental preparedness.
Constructive & Comprehensive
Mystery diners provide a thorough and impartial assessment of restaurants, offering insights beyond what typical reviews provide. This helps restaurants identify strengths and areas for improvement, ultimately enhancing the overall customer experience.
Tool for Better Performance
By leveraging the detailed insights provided by mystery diners, businesses can identify specific areas for improvement, set clear performance goals, and develop targeted training programs. This approach not only enhances staff performance but also fosters a culture of continuous improvement.
Enhanced Customer Satisfaction
Mystery diners offer real-time insights into the customer experience, allowing businesses to address issues promptly and improve service delivery. This proactive approach ensures that customer satisfaction is continuously monitored and maintained.
WHY CHOOSE US ?
Recognized F&B consultants
Wemedia Consulting stands as a recognized consulting firm in the F&B industry. With a proven track record of guiding businesses to success, our expertise adds a layer of credibility to our Mystery Dining program.
PDCA-integrated program
At Wemedia Consulting, we believe in the power of continuous improvement. Our Mystery Dining program follows the PDCA (Plan, Do, Check, Act) cycle, ensuring a systematic and iterative approach to refining your operations. This commitment to excellence sets us apart.
Extensive & Diverse Network
Our Mystery Dining program boasts an extensive network of well-trained evaluators. These individuals, equipped with a discerning eye for detail, infiltrate your establishment, providing invaluable insights into the customer journey.
Customized Inspection Reports
Your business is unique, and so are our reports. We provide customized inspection reports that delve into the specific aspects of your operations. From service quality to ambiance, our reports offer actionable recommendations for enhancement.
Quarterly Data Analysis
In our commitment to transparency and progress, we provide comprehensive data analysis reports on a quarterly basis. These reports highlight trends, areas of improvement, and successful strategies, empowering you with actionable insights.
Holistic Improvement Proposals
Beyond just identifying areas for enhancement, we go a step further by providing detailed improvement proposals. Our consultants work closely with you to develop practical strategies that align with your business goals, ensuring tangible progress.
